Reference

How dafanet Handles Your Personal Data

At dafanet, we are straightforward about what personal data we collect from your account, how we store it, and who can access it.

Data collected only for account operationEncrypted storage on secure serversYour right to access or delete your dataNo data sold to third partiesContact us anytime at dafanet.org
dafanet How dafanet Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of the data we hold on your account, ask us to correct inaccurate details, or raise a concern about…

Privacy Email Send your data request or correction query to our dedicated privacy address listed on…
Live Chat Our account support chat is available around the clock directly from dafanet.org.
Help Desk Form Use the structured help-desk form on dafanet.
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Security Practices

We use a combination of technical controls and operational policies to keep the data tied to your dafanet account secure.

Data Storage and Encryption

All personal data linked to your account is stored on servers protected by AES-256 encryption at rest and TLS in transit. Payment identifiers — UPI handles, Paytm numbers — are stored in a separate, access-controlled vault with audit logging on every read.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can manage cookie preferences from your account settings at any time. We do not use cookies to build advertising profiles or share browsing data with ad networks.

Account Security Controls

Two-factor authentication is available on every dafanet account and we recommend enabling it. Login attempts from unrecognised devices trigger an email and SMS alert to your registered contact details before access is granted.

Data Retention Period

We hold your account data for as long as your account remains active and for a further period as required by applicable Indian law. Once that period has elapsed and you have no outstanding transactions, you may request full deletion of your records.

Third-Party Data Sharing

We share data with payment processors — UPI, Paytm, PhonePe — only to the extent needed to complete your transaction. We do not sell your data to marketers. Any third-party provider we work with is bound by a data-processing agreement that mirrors this policy.

Requesting Changes to Your Data

You can update your email, mobile number and communication preferences directly from your account profile page. For a formal correction or deletion request, contact our privacy team via email or the help-desk form and we will action it within five working days.

Your Privacy Questions, Answered

These are the questions we receive most often about how your personal data is managed on dafanet.org. If your question is not covered here, reach out through live chat or the privacy email and we will respond within five working days.

We collect your name, email address, mobile number and the payment identifiers you use — such as your UPI handle or Paytm-linked number. We also log device and session data to protect your account from unauthorised access.

Yes. Payment identifiers are held in an access-controlled vault separate from general account data, encrypted with AES-256 at rest. Only the systems needed to process your transaction can read these details, and every access is logged.

You can. Send a request to our privacy email or submit the help-desk form on dafanet.org. Include your registered email address so we can locate your account record. We will send you a structured summary within five working days.

Contact us via the privacy email or help-desk form and state clearly that you are requesting deletion. We will confirm there are no outstanding transactions, satisfy any legal retention obligations, and then erase your personal records from our systems.

No. We do not sell or rent your data to any marketing company. Data is shared only with payment processors like PhonePe and Paytm to complete your transactions, and those providers are contractually required to protect it.

Open your account settings on dafanet.org and navigate to the privacy or cookie preferences section. You can switch off non-essential analytics cookies at any time. Session cookies required for login cannot be disabled while your account is active.

Reach our privacy team directly through the dedicated privacy email listed on dafanet.org, or start a live chat and choose the data and privacy topic. We log every complaint with a reference number and commit to a written response within five working days.